From midday Wednesday 1 June, connection enquiries and applications will no longer be submitted via the Connections web portal, while we switch over to the new Essential Connections portal, which is scheduled to be released on Monday 6 June.
Registered users will still be able to log in with read only access to view applications previously submitted.
Activating your Essential Connections account for Level 1 & 2 ASPs and ECs (Level 3 ASPs will use that same access as the BetterConnect portal)
Before you can access the Essential Connections portal and submit enquiries and applications, you will need to activate your account.
On Sunday 5 June, you will receive a welcome email from our secure access management provider OKTA with a link through to the essential connections portal
Note: Solar Retailers need to self-register via the Essential Energy website to use the new Essential Connections portal. Registration will be available on Monday 6 June.
Introduction of fees and upfront payment
The Essential Connections portal enables Essential Energy to charge for Ancillary Network Services (ANS) fees, as required by the Australian Energy Regulator. Up until now, we have not charged for some of these fees, as our systems did not support such charging. To find out more, read introduction of new fees and upfront payment on Essential Engagement.
We previously communicated that ANS fees and upfront payment were scheduled to be charged from Monday 16 May. The new date is 6 June, to align with the release of the Essential Connections portal.
What do you need to do?
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au .